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CAN I STILL USE MY INSTAGRAM ACCOUNT ON YOUR SERVICE?
What if I don’t like Soho Social?
Why do you need my password?
How safe is my personal information?
I’ve messaged the Soho Social team but still waiting for a response?
The site has frozen, who do I call?
I forgot my passwor. What do i do?
I have changed my password or Instagram username. How do I update my details?
When I try to update my details it says someone is trying to log in from a random location. Is this you?
When I try to reconnect it says it isn’t working!
What do you mean by giving you 8 high followed usernames?
Can I change my targeting settings?
How often does your services run daily?
Some photos you are liking seem inappropriate on my behalf
I do not like some of the comments you are using. Can I change them?
Can I block Sohosocial from commenting on my friends profiles or certain users profiles?
Do you use a robot to comment on my behalf?
Will you unfollow my followers?
Why has my activity gone down?
How can I improve my engagement?
Why has my Instagram been blocked?
Why can I not follow anymore Instagram users?
Is there a way for my progress to be tracked?
If I cancel will my followers disappear?
Are the followers real?
How often should I post on my Instagram?
Can you use Hashtags?
Of course! Your account is your own, and our service will run in the background. You will be able to use your account as you normally would.
Sad face, but don’t worry too much. Send the Soho Social team an email at firstname.lastname@example.org and we’ll work through your concerns with you.
We require your password for API access - this is so we can control part of your interaction, so we can like photos on your behalf to create interest back to your profile. We will never login ourselves and we can’t see your password - the website inputs this on our server, we also don't store it!
VERY! We can’t see your password details, It’s linked to Instagram's API. The way you log in with us is the same way as logging in through the Instagram app/website. Our privacy policies are taken very seriously! Don’t believe us? Read them here.
Hang tight, we will get to you as soon as we can!
Ghostbusters! (That was a joke). The first step is to quit your browser. Then try logging out and in again, making sure it is the correct username and password. Next, update your browser to the latest version. Clearing your cache (instructions here or go to http://www.refreshyourcache.com/en/home/and restarting your computer can’t hurt either. Still having trouble? Send us a message at email@example.com. They are a rad bunch of tech heads.
Happens to the best of us. Visit the Instagram website on your laptop/computer and click the ‘Switch Accounts’ button at login and then click ‘Forgot password?’ and follow the instructions provided to reset your password. Once you have done this please email us on firstname.lastname@example.org so we can check you have been reconnected to our services.
Not to worry! Please login using the link below using your new Instagram details.
Once you have done this please let us know at email@example.com or in a dm via Instagram. Please include, what username and email you logged in with so we can get you reconnected with our services as soon as possible.
Yes, this is where our server is based. Make sure if you receive a pop-up message saying ‘was this you’, click ‘this was me’ or you will not be reconnected.
Have you read the message above and tried following those steps? If so, not to worry, drop us an email to get your reconnected as soon as possible - @firstname.lastname@example.org.
We ask for you to provide us upon sign up with 8 high followed (minimum of 10k) usernames of users that target the same audience as you and that have the same type of Instagram as you. This is because we interact with their followers. They clicked follow for that user because of what they provide, the type of posts they are posting and/or the industry that they are targeting. This means there following will most likely follow you back if you pick your usernames well.
Yes, we can change your target accounts, hashtags, comments or location if you would like to at any time. If you forward us new usernames with a high following, hashtags and/or locations to email@example.com, we can make those changes are made as soon as possible. Please also confirm your IG username in response.
We are constantly engaging with people 24/7! If you prefer to set a scheduled time for when we are engaging with people, this can be so also.
We do apologise, however, please note, we are targeting followers of the usernames, hashtags, and locations you give us. These are determined by you as we like and comment randomly on posts, so that is why we I can't stress enough how important it is who/what you chose your Instagram usernames and hashtags to be.
If you would like, perhaps provide us with some new usernames, especially ones that will most likely only be followed by your target audience - same with hashtags, try to send us some that only your type of preferred users would use, then this will knock out anyone with inappropriate posts that we have engaged with.
Please contact us on firstname.lastname@example.org and we will be more than happy to help make these amendments to your account.
Of course, you can! We use these comments randomly on posts so trying to keep them as generic as possible is best. Please send us a list of comments that sound more like you or that you prefer at email@example.com. We would recommend emoji's as the best type of comment as these can mean more than one thing when posted.
Most certainly! We can add two options here… 1) Set your profile so we do not interact with anyone you have manually followed 2) Add in a blacklist. This means we can add Instagram usernames that we do not interact with under and circumstances.
Our comments we use are from a list you provide and we use these comments to interact with the usernames of the followers you have given us. The comments you give us are chosen and commented at random, which is why we recommend to give us generic comments to use. Like I said we do not have to use this feature of you feel it wouldn't work for you.
No, not at all. Our system knows the difference - we'll never unfollow anyone you choose to follow yourself.
This can be one of many reasons. Please contact us at firstname.lastname@example.org and a member of staff will get back to you as soon as they can.
The interaction comes from mainly you, you need to make sure you are replying back to ALL Instagram users who interact with you. So this includes private messages, anyone who follows you or comments on your posts and for extra engagement do this for anyone who likes your posts. This is what your competitor would be doing and we would highly recommend this! Another great alternative is to post about 5 or more posts on your Instagram story daily, this is then a kind of like 'behind the scenes' for your followers to see.
Instagram has hourly limits for liking, if you like too many photos/videos they will block you temporarily, this can last up to 24 hours. We can always turn down the power a little so it doesn’t happen again.
In order to reduce spam, Instagram doesn't allow anyone to follow more than 7,500 people. We would recommend unfollowing anyone you wish to not follow anymore.
This is something we do not currently track for you. Your progress and growth is something that can be tracked by you.
No, they will not! The followers you have gained while using Soho Social are yours. Remember, the followers you have gained are following you because they actively chose to, they are showing interest in your profile and who or what you have to offer.
100%, all of your followers are organic followers. People who will only follow you if they are interested in your account, you will notice new followers, more comments and more post likes, these are people who are showing actual interest in your content.
We would recommend posting once a day or even twice if you can as this is what your competitors would be doing. Make sure you post high-quality content and engage with anyone who likes or comments on your posts as this will give you a higher chance of growing your following and for them to stay.
Yes! We can like and comment on hashtags that are relevant to your target audience. However, adding hashtags to your own posts is for you to do when you decide to post.
If this is something that is of interest to you, please send us a short list of hashtags that relate to your profile for us to engage with. Before sending your chosen hashtags please check them to see if the type of people using that hashtag are the right type of audience and traffic that you want to be attracted to your Instagram.